Time:
2017
-
06
-
09
ISO 20000 is an IT service management standard for organizations, aimed at providing a model for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an IT service management system (ITSM).The ISO 20000 standard focuses on managing IT issues through 'IT service standardization', which categorizes IT issues, identifies their internal connections, and then plans, implements, and monitors them based on service level agreements, emphasizing communication w...